Reference

Terms That Cover How aa00 Works for You

These terms set out the rules between you and aa00 — what you can do with your account, how deposits and withdrawals are handled, and what happens when something goes wrong.

Account eligibilityDeposit & withdrawal rulesWallet usage termsAccess by local lawAccount security obligations

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REACH US DIRECTLY

Contact aa00 About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, our support team is available through the channels below. Players in Kota Bharu and elsewhere in Malaysia can reach us the same way — no separate line needed.

Live Chat Start a chat from the lobby or account page. Our team responds directly, no scripted queue — raise your terms question and we'll look into it.

Email Support Send your account details and the specific clause you want to ask about. We reply with a reference number so you can track the conversation.

Account Help Centre Check the account section for self-service answers on deposit rules, withdrawal verification steps, and how wallet linking works.

What These Terms Actually Cover

aa00 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account on aa00 is personal — it cannot be shared, transferred, or operated on behalf of anyone else. When you add funds through Touch 'n Go eWallet, Boost, or GrabPay, those deposits are credited to your account wallet and are subject to the terms attached

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to each method. Withdrawals go back through the same verified channel you used to deposit, and we may ask you to confirm ownership before processing. Access to certain features depends on where you are — eligibility follows local law, and it is your responsibility to check
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whether using aa00 is permitted in your region. We reserve the right to suspend or close any account that violates these terms, including accounts linked to fraudulent activity or multiple registrations. Any changes to these terms will be posted here, and continued use of your account
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after that point means you accept the updated version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your data stays within the scope needed to run your account — transaction records, login history, and verification documents. We do not sell or pass personal data to third parties outside of payment processing partners like Touch 'n Go eWallet and Boost. If you want to request a copy of your data or ask us to delete your account, contact support with your registered account details and we will confirm the process in writing.

Data Retention

We keep account and transaction records for as long as required by applicable law. When that period ends, data is removed from active systems on a rolling basis.

Cookies

We use cookies to keep your session active and remember your wallet preference. You can manage cookie settings through your browser without losing your account data.

Account Security

Enable two-factor authentication from your account settings. If you suspect unauthorised access, contact live chat straight away — we can lock the account while we investigate.

Requesting Changes

To update your registered details or request account closure, submit the request via email with your account ID. We confirm changes within the timeframe stated in your region's applicable rules.

Common Questions About aa00 Terms

Straightforward answers to what you actually want to know about how these terms work in practice.

When we update the terms, the revised version goes live on this page with the updated date shown at the top. Continuing to use your account after that counts as acceptance.

Access depends on local law wherever you are. If your region does not permit it, the terms still apply to your existing account — but you may not be able to log in or transact.

Any verified balance is returned through the original deposit method — Touch 'n Go eWallet, Boost, or GrabPay — subject to identity verification before we process the transfer.

Verification confirms the withdrawal goes back to the account holder, not a third party. You submit a copy of your ID once; after approval it stays on file for future withdrawals.

No. One account per person is the rule. If we detect duplicate accounts linked to the same identity or device, both may be suspended pending review under these terms.

Reach out via live chat with your transaction ID and the amount in question. We pull the record from our system and come back to you with the full transaction log.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How aa00 Works for You

Contact aa00 About These Terms

Security, Retention and Your Account Rights

Data Retention

Cookies

Account Security

Requesting Changes

Common Questions About aa00 Terms

01 Do these terms change, and how will I know?

02 Can I use my account from outside Malaysia?

03 What happens to my wallet balance if my account is closed?

04 Why do I need to verify my identity for a withdrawal?

05 Can I have more than one account on aa00?

06 Who do I contact if I think there's an error in my transaction record?

Terms & Conditions

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