Data We Hold and How We Use It
When you open an account, we collect the information needed to verify your identity and process transactions — your name, contact details, and the payment method you register, whether that is Touch 'n Go eWallet, Boost, or GrabPay. Each time you fund your wallet or request
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a withdrawal, our system logs the transaction reference so we can trace and reconcile it accurately. We also collect device identifiers and session data to keep your account secure across mobile and browser access; if you log in from a new device, our system flags it
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so we can confirm it is you. Cookies and similar technologies record your in-session behaviour — which pages you visit, how long you stay — to help us fix issues and improve how the account area works on your phone. We do not sell your personal
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data to third parties. Where we share data, it is with payment processors handling your Touch 'n Go eWallet, Boost, or GrabPay transactions, and with verification services required to confirm account eligibility under applicable law. You have the right to access, correct, or request deletion of
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your data by contacting our support team directly. We retain account records for as long as your account is active and for the period required under applicable law after closure.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.